Earlier this year, Wintringham introduced a central phone line for all Home Support services, providing a single point of contact for clients, families, service partners and suppliers. The number, 03 9108 1133, helps callers connect with the right team quickly and efficiently.
The dedicated service streamlines enquiries, service coordination and rostering requests, making it easier for clients, families and service partners to access information and support when needed. Karen (left), Robyn (centre) and Jodie are the team helping to connect callers with the right support.
“This new service operates Monday to Friday from 8am to 5pm. The central phone line has improved accessibility and enhanced the customer experience across Wintringham's Home Support services by ensuring enquiries are managed and answered promptly and directed to the right staff, when clients need it. The feedback we’ve received is really positive,” said Kate Rice General Manager Home Support.