• I am over 50
  • I am struggling to make ends meet
  • I want a quality affordable home
  • I want help when I need it
  • I Want A Good Life

Feedback & Complaints

Wintringham appreciate knowing what’s working and what isn’t working quite so well for you.

We openly invite your feedback or complaints to make sure you are able to experience the best care and support possible!


How you can provide feedback or make a complaint at Wintringham

Speak to your Wintringham worker/case manager first. If you feel that your concerns or suggestions have not been properly acted on, please speak to a Wintringham Manager.

Alternatively, you can contact us on the details below:

Phone: (03) 9376 1122

Clients receiving:

  • Aged Care services, ask to speak with the General Manager of Aged Care
  • Outreach & Housing Support, ask to speak with the General Manger Homelessness and Client Services
  • Tenancy services, ask to speak with the Tenancy Manager
  • NDIS services ask to speak with the General Manger Homelessness and Client Services

Email: compliance@wintringham.org.au

Write to us:    PO Box 193, Flemington Vic 3031

Complete a Complaints Form or a Feedback Form

Once completed mail or email the form to Wintringham. (See details above)



External advocates

You can also get support from an external advocate. We recognise that sometimes you may want someone from outside our organisation to give you advice or to speak on your behalf. Let us know, or talk to someone you trust to get this arranged.

You have the right to seek advice, support and/or someone to speak on your behalf at any time during this process. Please speak with your Wintringham worker or someone you trust about how to find this help.

If you are not happy with the outcome of your feedback or the way we handled your feedback you can phone:

How Can We Help You?
If you are over 50, struggling to make ends meet, want a quality affordable home and help when you need it. If you want a good life then contact us on 03 9034 4824.
Who We Are

Wintringham is a not-for-profit welfare organisation created to address the scourge of elderly homelessness. Wintringham Housing is registered in the state of Victoria as a Housing Association.

How Can You Help Us?
Wintringham values the critical roles of staff and volunteers. We also welcome donations and the generosity of philanthropic partners.
Legends of Wintringham
 
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