Feedback & Complaints

Wintringham appreciate knowing what’s working and what isn’t working quite so well for you.

We openly invite your feedback or complaints to make sure you are able to experience the best care and support possible!

How you can provide feedback or make a complaint at Wintringham

Speak to your Wintringham worker first. If you feel that your concerns or suggestions have not been properly acted on, please speak to a Wintringham Manager.

See our:

Complaint System Flowchart - Clients

Complaint System Flowchart - Wintringham Housing Residents

Alternatively, you can contact us on the details below:

Phone: (03) 9376 1122

Clients receiving:

Residential Aged Care services, ask to speak with the Manager of the Residential Aged Care Facility
Community Aged Care services (Home Care Packages), ask to speak with the Community Manager for the region
Outreach & Housing Support, ask to speak with the Housing and Homelessness Support Manager for the region
Tenancy services, ask to speak with the Tenancy Manager
NDIS services, ask to speak with the NDIS Development Manager

Email: feedback@wintringham.org.au

Write to us: PO Box 193, Flemington Vic 3031

Complete a Complaints Form or a Feedback Form

Once completed mail or email the form to Wintringham. (See details above)

External advocates

You can also get support from an external advocate or external referral body. We recognise that sometimes you may want someone from outside our organisation to give you advice or to speak on your behalf. Let us know, or talk to someone you trust to get this arranged.

You have the right to seek advice, support and/or someone to speak on your behalf at any time during this process. Please speak with your Wintringham worker or someone you trust about how to find this help.

If you are not happy with the outcome of your feedback or the way we handled your feedback you can contact:

National

Aged Care Quality & Safety Commission: 1800 550 552
Office of the Australian Information Commissioner 1300 363 992
Elder Right Advocacy: 1800 700 600
Human Rights Commission: 1300 656 419
Homeless Advocacy Service: 1800 066 256
NDIS Quality and Safeguards Commission: 1800 035 544
Office of Australian Information Commissioner: 1300 363 992

Victoria

Office of the Public Advocate: 1300 309 337
Health Complaints Commissioner: 1300 582 113
Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
Victorian Ombudsman: 03 9613 6222
Victoria Disability Worker Commission: 1800 497 132 or https://portal.vdwc.vic.gov.au/public/home
Tenants Union Victoria: 9416 2577
Consumer Affairs Victoria: 1300 558 181
Justice Connect (Homeless Law): 1800 606 313
Victorian Housing Registrar: 03 7005 8984 or housingregistrarcomplaints@dtf.vic.gov.au

The Housing Registrar

Level 5, 1 Treasury Place

East Melbourne Vic 3002

GPO Box 4379

Melbourne Vic 3001

If you have made a complaint to Wintringham Housing and do not believe that your complaint has been addressed to your satisfaction within 30 days, you may also contact The Housing Registrar. The Housing Registrar will help you to resolve your issue with Wintringham Housing.

Tasmania

Consumer, Business and Occupational Services: 1300 654 499
Tenants Union of Tasmania: 1300 652 641
Tasmanian Ombudsman: 1800 001 170
Advocacy Tasmania: 1800 005 131

If you have a disability and wish to find an advocacy agency in your area, you can use the Disability Advocacy Finder.

If you have experienced violence or sexual assault and require immediate or ongoing assistance, contact 1800 RESPECT (1800 737 732) to talk to a counsellor from the National Sexual Assault and Domestic Violence hotline.

For confidential support and information, contact the Safe Steps 24/7 family violence response line on 1800 015 188.